Supplier Assistance Agent

Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.

Navi’s CSP Supplier Assistance Agent provides in-context support directly within the Coupa Supplier Portal, helping suppliers quickly find answers and navigate the platform with ease. By asking questions in natural language, users can access guidance on tasks, features, and where to locate information—without leaving their workflow.

The agent draws from Coupa’s supplier documentation in Compass to deliver accurate, relevant responses, often supplemented with direct links to source materials for deeper exploration. This allows users to move seamlessly from question to resolution, whether they are learning how to complete a task or troubleshooting an issue.

The experience is designed to be flexible and user-friendly. The chat interface can be moved, minimized, and accessed at any time, making support available exactly when it’s needed. Users can also provide feedback on responses to help improve accuracy and performance over time, and download conversations for reference or recordkeeping.

When additional assistance is required, Navi offers guided pathways to further support, including access to documentation or live support options.

Administrative controls ensure organizations can manage access as needed, enabling or restricting the feature for specific users.

By combining AI-driven answers with trusted documentation and embedded support options, the CSP Supplier Assistance Agent helps suppliers resolve questions faster and work more efficiently within the portal.